How we use cookies

Cookie information

Cookies are very small files that are stored on your computer when you visit most websites. They are sent back and forth between the website’s server and your Internet browser to allow the website to remember actions you’ve made.

We use cookies and other local storage means to help improve the performance of this website by measuring web traffic and tracking user journeys. We also use a security cookie to identify our website’s developers. Most of these only contain randomly generated numbers, and cookies cannot carry viruses or install malware on your computer.

Cookies set by this website

‘Sprocket’ Content Management System

Cookies: SPROCKET_SESSION; SPROCKET_SESSION_DATA
Expiry: 2.5 hours; when you quit your browser (respectively)
Purpose: These cookies allow our website’s developers to perform updates and site maintenance.

Google Analytics

Cookies: _utma; _utmb; _utmc; _utmz
Expiry: 2 years; 30 minutes; when you quit your browser; 6 months (respectively)
Purpose: These cookies collect information about how our visitors use this site. This data is collected anonymously, and is used to help improve this website’s functionality. For more information, see Google Analytic’s page on safeguarding your data.

Hotjar - web analytics

All the below cookies expire automatically after 365 days. Hotjar is a piece of software we are using to track visitor journeys and solicit feedback in order that we can gain insight in readiness for our new website.

hjClosedSurveyInvites - This cookie is set once a visitor interacts with a Survey invitation modal pop-up. It is used to ensure that the same invite does not re-appear if it has already been shown.

_hjDonePolls - This cookie is set once a visitor completes a Poll using the Feedback Poll widget. It is used to ensure that the same Poll does not re-appear if it has already been filled in.

_hjMinimizedPolls - This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

_hjDoneTestersWidgets - This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

_hjMinimizedTestersWidgets - This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

_hjDoneSurveys - This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.

_hjIncludedInSample - This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.

_hjShownFeedbackMessage - This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

Managing cookies

Most Internet browsers allow users to control the acceptance of cookies via the browser’s settings. Visit allaboutcookies.org to find out how to configure these settings on a number of major browsers.

You can opt out of being tracked by Google Analytics across all websites by installing Google’s opt-out browser add-on.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 20 March 2018.