Login help

SOE Members

To access your personalised content in My SOE and other restricted content throughout the website, you must already be an SOE member with a username and password. Your username is the email address the SOE holds on record for you.

Forgotten password?

Click here for if you have forgotten your password, then complete the security questions so that your password can be emailed to you. Please note: passwords can only be retrieved this way, SOE staff will not be able to give you your password over the telephone.

Are you a member but don't have website access?

If you are an SOE member and you have not received your username and password either by email or post then please register for access and select I am already a member of SOE, fill in your details and you will then be taken through some security questions.

Your password will be emailed to the address we have on record for you. If you are still having trouble please email onlinemembersupport@soe.org.uk or telephone 020 7630 6666.

Are you a Member without an email address?

If you are an SOE member but you do not have an email address and you have been asked to login with a web account number then you should click here. Please note that you will need to enter a valid email address once you have logged in.

I’ve been sent a Web Account Number, where do I log in?

If you are an SOE member but we do not have an email address on record for you, you may have been asked to log in with a Web Account Number. Please note that you will need to enter a valid email address once you have logged in.

Remember me and saving login details

If your browser does not prompt you to save your login details, this is due to the following reasons:

  • The option is not activated in your browser
  • The prompt has previously been cancelled.

Depending on which browser you're using, follow the instructions below to allow your browser to remember your login details.

Internet Explorer 7.0 and 8.0 browsers

Go to Tools in the Internet Explorer menu, choose Internet Options. Select the Content tab and click the Auto Complete button and make sure the User names and passwords on forms check box is ticked.

Firefox 2.0 and 3.0 browsers

Go to Preferences in the main Firefox menu, select Security and click on the Exceptions button. Find www.soe.org.uk and delete it from the list. Next time you login, Firefox will prompt you to save your login details.

Non-Members

If you are not a member of SOE you can still register to access some areas of the SOE site including membership application details. Register here and follow the ‘I am thinking about joining SOE’ link.

If you have any further problems please email onlinemembersupport@soe.org.uk or telephone 020 7630 6666.

Email formats

HTML/plain text emails – what’s the difference?

HTML emails let you view images, graphics and links within the email.
Plain text emails contain only words, with no images, graphics or links.

Choose HTML if you:

  • Read your email while you are permanently connected to the Internet
  • Have a Web based email service such as Hotmail, Yahoo Mail or Google Mail
  • Are not sure, but want to give it a try.

Choose plain text if you:

  • Read your email while not connected to the Internet
  • Have an email client that does not support HTML mail (such as AOL 5).

If you have any further questions please email onlinemembersupport@soe.org.uk or telephone 020 7630 6666.